Policies & Terms of Service

Welcome to Essentelier. By purchasing or browsing our website, you agree to the following policies and terms. These ensure clarity, trust, and mutual understanding between you (the customer) and us (Essentelier).

Shipping & Delivery Policy

  • Processing Time: Orders are processed within 1–2 business days.

  • Delivery Time (Malaysia): 3–5 working days via trusted courier services.

  • International Delivery: 7–14 working days depending on the destination.

  • Shipping Fee: Automatically calculated at checkout. Free shipping may apply during selected promotions.

  • Tracking: A tracking number will be emailed once the order is shipped.

Return & Exchange Policy

Due to the nature of fragrance and personal care products, all sales are final. However, we accept returns or exchanges in the following cases:

  • Damaged items upon arrival

  • Incorrect products received

 

To initiate a return or exchange:

  • Contact us within 3 days of receiving your order

  • Provide order number, clear photos of the item and packaging

  • We will guide you on the next steps

 

Note: Return shipping costs (if applicable) are the responsibility of the customer unless the error was on our side.

Payment Policy

We accept:

  • Online Banking (FPX)

  • Debit/Credit Cards (Visa, MasterCard)

  • E-Wallets: GrabPay, Touch ’n Go, and more (subject to availability)

 

All transactions are securely processed through our payment gateway partner.

Terms of Service

By using our website and services, you agree to the following:

 

1. Product Usage

All products are for external use only. If you have known sensitivities or allergies, please read the ingredient list carefully or consult your physician before use.

 

2. Intellectual Property

All content, branding, and product designs on this website belong to Essentelier. You may not copy, reproduce, or republish our materials without written permission.

 

3. Privacy

We value your privacy. Your personal data is handled according to our Privacy Policy, and we never share your information with third parties without your consent.

 

4. Order Acceptance

We reserve the right to cancel or refuse any order in cases of suspected fraud, incorrect pricing, or stock unavailability. A full refund will be issued if applicable.

 

5. Promotional Use

Customer reviews or tagged images may be used for marketing purposes (e.g. on our website or social media), unless the customer requests otherwise.

Privacy Policy Summary

We only collect data needed to process orders, provide support, and improve your shopping experience. We do not sell or misuse your data. You can request data deletion or changes by contacting us directly.

Need Help?

If you have questions about any of these policies or need clarification, please reach out via:


📧 support@essentelier.com

📲 WhatsApp: +6017-924 9845