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Whether you have questions about our products, need help with your order, or simply want to share your fragrance experience, we’re here to assist.


Feel free to reach out anytime. Our team will respond within 1–2 business days.

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Essentelier HQ

12A Jalan Damai Sentral,
Taman Seri Damai,
47000 Selangor, Malaysia

Customer Support

Operating Hours

Monday – Saturday

10.00AM – 8.00PM

Frequently Asked Question

Are Essentelier products original and locally made?

Yes, all our products are designed, blended, and produced under the Essentelier brand. We are proudly Malaysian and committed to high-quality local craftsmanship.

How long will it take to receive my order?

Delivery usually takes 3–5 working days within Malaysia. For international shipping, estimated delivery time is between 7–14 working days.

Do you accept bulk or gift orders?

Absolutely! We provide bulk gifting options for events, weddings, or corporate gifts. Kindly contact us directly for customised packages.

What payment methods do you accept?

We accept online banking (FPX), debit/credit cards, and e-wallets such as GrabPay and Touch ‘n Go.

Can I return or exchange a product?

Due to the nature of fragrance products, returns are only accepted for damaged or incorrect items received. Please report any issue within 3 days of receiving your order.

Crafted Aromas, Personal Moments

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